HELP CENTRE

1. Add all the items you would like to your cart. Once you have decided on your treasures, simply go to your cart (at all times, you can find your cart in the top right hand corner of the page).
2. Hit checkout and follow the onscreen instructions.
3. At this stage, you will be able to choose your delivery option as well as your payment option.
4. Proceed with the payment and voila! You are all done.

Remember, if paying via EFT or bank deposit, don’t forget to use your order # as your reference when sending us proof of payment

Orders are processed on our website from Monday-Friday 9am-5pm (excluding public holidays). Orders placed on the weekend are queued based on when they were received and completed (POP received) and processed the following business day. Any orders placed after 1pm will be processed the following day.

All orders are subject to a 1-3 working day processing time prior to shipping.

Please note: During sales and festive season, due to the increase in orders, processing time may be extended.

We would be incredibly sad to see you go but you are able to cancel your order:

• 1. If payment has not yet been made
• 2. OR if cancellation has been approved by us.

Should you wish to cancel an order, please email us with your order number ASAP : shop@bellamonsoon.com

Keen to shop the Bella Monsoon collections but not in South Africa? Never fear, we share the love on a global scale and offer secure payment via Paypal.

Just pop us an email first though so we can confirm the legalities (if necessary) as well as the shipping cost! Pop us a mail [shop@bellamonsoon.com] with your location and order and we will get back to you soonest.

First of all, thank you for supporting local! If you’re not happy with your purchase, we are here to help.

These are the main return policies.

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging and unopened
• You have 7 calendar days to return an item from the date you received it.  Claims made after one week of receipt of the order will not be accepted.

NOTE: We also unfortunately cannot accept returns on haircare or pepper spray products for safety and health reasons.

Please note: The pictures of the products may vary slightly in colour or look depending on the display settings and resolution of your device. Bella Monsoon will not grant refunds or returns if the customer feels the product does not look exactly like that in the picture.

Simply pop us an email with the reason for the return to shop@bellamonsoon.com

We’re always here to help.

Pop us a mail- shop@bellamonsoon.com

Send us a DM on any of our social media pages!